Support

Most problems are one of six things. If yours isn’t here, send a report from the app. A person reads it.

Send a report from the app

On the computer: Settings → Help → Report a problem. On the phone: Settings → Report a problem. Reports carry the app’s own logs, nothing personal and no file names, and go out only when you press Send.

The common fixes

The phone can’t find my computer

Put both on the same Wi-Fi and turn on LAN sharing on the computer (Settings → Library → LAN Streaming). Then scan the code on the computer’s screen.

The invite code has expired or been used

An invite works once, for a short while. Make a new one on the computer: Profile → Create remote invite. Away from home, invites need Ampchor Pro.

A film stops after a few seconds

The computer or its drive went to sleep. Wake it, and stop it sleeping while Ampchor runs.

Something shows the wrong title or artwork

Open it, choose Edit, and fix the name or pick the right match. Ampchor keeps your choice.

A file is missing from the library

Ampchor rescans when files change. If it hasn’t caught up: Settings → Library → Rescan.

A game stutters when it starts

The first few seconds settle as the stream finds its speed. If it keeps stuttering, close a scan or a second stream.

Ask a person

Email riot@ampchor.com. Say which app (computer, phone or TV), what you did and what you saw. A reply usually comes the same day.

More: What is Ampchor? and What’s new.